Petit Pois has an easy, hassle-free returns policy. We accept returns on all items within 14 days from the arrival of your order.
If you wish to return your order, kindly notify us via the email address below prior to shipping your parcel, so we can prepare to process it accordingly.
You must return the Petit Pois items to the Petit Pois online store's return address as listed below. Please note that Petit Pois will not accept a return on merchandise that has been washed, worn, damaged after receipt or missing the original tags, stickers, and labels. Any returned item which fails to meet this criteria may not be refunded. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or return might not be approved.
Returns should be sent to the following address:
Petit Pois - Shirly Lasry
7 Apak St.
Tel Aviv, 6811625
Tel: +972 (0)52-4611299
Once the goods are received and processed for approval by Petit Pois, a refund will be issued for the returned items in the original form of payment (via Master-card, Visa, American Express, Paypal) within 5-10 working days.
*We suggest that you ship the parcel with a tracked courier service in order to be able to monitor the returned parcel, as we are not responsible for lost or stolen packages.
Petit Pois does not exchange products. If you purchased an item from Petit Pois and would like a different item /color/ or size, you’ll need to place a new order on our online store. You may return the items you have already purchased, but not as an exchange for a different item.
COSTS FOR RETURNS
Petit Pois is not responsible for shipping costs and any additional duties, taxes or charges that may incur regarding the return of a product.
FOR ANY QUESTIONS PLEASE CONTACT US AT: firstname.lastname@example.org